Construction Data Company

Work Process Improvement

iwow led an investigation and improvement initiative to eliminate a rapidly growing backlog of incoming data, cutting lead time by 50% and doubling weekly delivery capacity within two months.

Key Outcomes

6,000 Backlog Items Cleared

The entire backlog of delayed projects was fully eliminated within two months of the improvement initiative launching.

50% Reduction in Lead Time

Redesigned workflows and targeted automation halved the processing time per project across all incoming data.

100% Increase in Delivery Capacity

Doubled the weekly throughput of incoming data, providing a sustainable foundation for continued growth without recurring backlog.

Challenge

The client struggled with a continuously growing backlog of data requiring manual importing, despite several earlier attempts at resolution. The core issues were lack of clarity around the existing work process, limited visibility into bottlenecks, and insufficient communication between operational teams and development.

Assignment

iwow started with a structured investigation including full-day workshops with the team to review current processes, systems, and ways of working. Through interviews and direct observation, iwow mapped the end-to-end workflow and built an issue tree highlighting all bottlenecks. Based on these insights, a transformation plan was designed and implemented:

Workshop session mapping current processes and bottlenecks

Defining new and improved work processes
Introducing additional automations to remove manual effort
Establishing a structured issue-reporting process between operations and development
Aligning responsibilities and routines for smoother collaboration
Supporting the team through implementation, education, and follow-up

Results

Backlog of 6,000 delayed projects completely eliminated within two months
50% reduction in lead time per project
100% increase in delivery capacity for weekly incoming data
Improved collaboration and communication between operational and development teams
Clearer processes and sustainable ways of working preventing future backlog buildup

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